Returns & Refunds

The 365-night guarantee

You can't tell whether a sleep mask is right for you in a store, or in a night or two — you have to actually live with it. So we give you the whole year. You have 365 nights from the day your order arrives to decide the DreamWave is yours to keep.

If it isn't right for you within that year, email us for a full refund. No restocking fine print, no hoops. We'd rather lose the sale than have you hold onto something that isn't helping you rest.

And you don't need to ship anything back. Once we've confirmed your refund, the mask is yours to keep, pass on, or recycle.

How to request a refund

Email us at support@qullaby.com with your order number and we'll take it from there. We'll confirm your refund and handle anything we need on our end — you won't be asked to package up and return a mask you've been sleeping in.

The long window is deliberate. Cooling works best as your body learns to pair the cold with letting go, and that takes more than a night or two. A full year removes any pressure to decide fast, so the habit has room to form. If it still isn't for you after all that, we've got you.

Damaged, defective, or wrong item

Please check your order when it arrives. If anything shows up defective, damaged, or if you received the wrong item, email us at support@qullaby.com right away — a quick photo helps us sort it fast. We'll make it right with a replacement or a refund, whichever you'd prefer, and you won't need to send the faulty item back.

Refunds

Once your refund is approved, we'll issue it to your original payment method within 10 business days. If for any reason we can't refund that method, we'll arrange another way to get your money back to you.

Keep in mind it can take a few extra days for your bank or card provider to post the refund on their end. If more than 15 business days have passed since we approved your refund and you still don't see it, email us at support@qullaby.com and we'll chase it down for you.

Exchanges

Want to switch things up — say, moving from a single mask to the Couple's Bundle? The simplest path is to request your refund under the guarantee (you keep the original) and place a new order for what you'd like instead.

EU / UK customers

If your order is delivered in the European Union or the United Kingdom, you also have a statutory right to cancel within 14 days of receiving it, for any reason and without giving one. These rights sit alongside the 365-night guarantee above and don't replace it, so you're always covered by whichever gives you more. To cancel, just email support@qullaby.com.

Questions

We're a small team, and a real one. Email support@qullaby.com any time — about a refund, the guarantee, or anything else — and a person will get back to you.