Shipping

Getting your DreamWave to you should be the easy part. Here's exactly how it works — timing, tracking, and what to do if something goes sideways.

Free shipping, always

Every order ships free, worldwide. No minimum spend, no surprise fees at checkout.

Processing

Before anything leaves, we run a quick quality check so your DreamWave arrives working the way it should.

• Processing time: 1–3 business days
• Orders are processed Monday through Friday
• Once your order is dispatched, you'll get a confirmation email

Where your order ships from

Your DreamWave ships directly from our fulfillment partners rather than a domestic warehouse. That keeps our costs — and your price — down, and it's the reason an international order takes longer to arrive than a next-day domestic item would. We'd rather be straight with you about the timeline than promise something we can't hit.

Delivery estimates

Once your order is dispatched, here's what to expect:

• United States: 7–12 business days
• International: 10–20 business days

Delivery times can shift a little with seasonal demand or local carrier delays. These are estimates, not guarantees — but if something's running long, see below.

Tracking

As soon as your order ships, we email a tracking number to the address you used at checkout. Give it 24–48 hours to start showing movement once your link arrives.

Lost or delayed packages

If your order hasn't arrived within the estimated window, or your tracking looks stuck, email us at support@qullaby.com and we'll chase it down. We want it to reach you as much as you do.

Returns and support

Thanks to our 365-night guarantee, you never need to ship anything back — so there's no return address to list. If the DreamWave isn't right for you, just email support@qullaby.com and we'll take care of your refund. Same goes for any shipping question or update.

We aim to reply to every message within 24 hours. For the full details on refunds, see our Returns & Refunds policy.