Shipping policy

At Qullaby, our mission is to help you find your calm. We believe that your journey to better rest should be as stress-free as possible. Below you will find everything you need to know about how we get our wellness technology from our hands to yours.

Always Free Standard Shipping

We are pleased to offer Free Standard Shipping on all orders, worldwide. No minimum spend, no hidden fees—just premium wellness delivered to your door.

Processing & Quality Control

Before we ship your order, our team performs a dedicated quality check to ensure your device meets our high standards for performance and comfort.

  • Processing Time: 1–3 business days.

  • Orders are processed Monday through Friday.

  • Once processing is complete and your item has been dispatched, you will receive a confirmation email.

Our Direct-to-Consumer Model

To ensure we provide the highest quality wellness technology at the best possible value, your order is shipped directly from our global fulfillment partners. By cutting out the traditional "middleman" and avoiding expensive domestic warehousing overhead, we are able to invest more into the technology and materials of our products while keeping prices accessible for you.

Estimated Shipping Windows

Once your order has been processed and dispatched, the following delivery timelines apply:

  • USA: 7–12 business days

  • International: 10–20 business days

Please note: While we strive to meet these windows, delivery times may vary slightly due to seasonal demand or local carrier delays.

Order Tracking

Transparency is key to a good night’s sleep.

  • As soon as your order is dispatched, a tracking number will be automatically sent to the email address used at checkout.

  • Please allow 24–48 hours for the tracking information to update once you receive your link.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, or if the tracking information appears stalled, please don't hesitate to reach out. We are committed to ensuring your Qullaby products reach you safely.

Returns & Support

To maintain a streamlined experience and ensure all inquiries are handled by our specialist team, we do not list a physical return address. For any shipping inquiries, updates, or to initiate a return, please contact our dedicated support team at: support@qullaby.com

We aim to respond to all inquiries within 24 hours.